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Elevatione Time Stops - Enhancing IT Capabilities and Business Growth

Booking
eCommerce
Design
Development
Integrations
Marketing
CRM

Company

Elevatione Time Stops

Website

https://www.elevatione.com/

Customer

Production of proprietary products, eCommerce operations, and multiple SPA centers globally.

Introdcution

In the ever-evolving realm of premium cosmetics and skincare, Elevatione Time Stops has firmly established its footprint with its proprietary product lines, dynamic eCommerce operations, and an array of SPA centers spanning the globe. However, even the most polished gems need a bit of refining from time to time. Elevatione Time Stops faced a series of challenges that were beginning to dull its sparkle. Enter our IT virtuosos, poised to transform their digital woes into a symphony of streamlined operations and strategic growth.

The Problem

Elevatione Time Stops required a comprehensive IT strategy to support their business expansion and optimize their marketing efforts across various segments. They needed not only digital services like design and development but also a CTO-level advisor to guide technology adoption, system migrations, and strategic business decisions. Specific challenges included:

  1. Inefficient SPA Center Sales Operations: Fragmented software systems, inadequate reporting, lack of automation, and missing functionalities.
  2. Technical Support for Marketing
    • KPI Tracking: Detailed reports on Cost per Lead, Cost per Booking, Cost per Acquisition, Cost per Arrival, Lifetime Value, etc.
    • Lead Generation and Client Acquisition: Advanced tracking and optimized flows.
  3. Backend Systems: New systems to streamline operations and centralize business data.
  4. Website Redesign: Updating corporate websites for better engagement and functionality.
  5. eCommerce Development: Enhancing online sales channels.
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The Solution

We partnered with Elevatione Time Stops as their dedicated IT team, providing a comprehensive suite of services:

  1. Web Design and Development:some text
    • Complete website redesigns for enhanced user experience.
    • Development of robust eCommerce platforms.
  2. Social Media Design and Creatives: Custom designs to support marketing campaigns.
  3. Funnel Design and Implementation: Using Webflow and custom builds for lead generation and client acquisition.
  4. Shopify Development and Integrations: Streamlining online sales processes.
  5. CRM Implementation and Maintenance: Centralized customer relationship management system.
  6. Software Integrations: Ensuring seamless connectivity between various business systems.
  7. BI Reporting: Development of business intelligence reports for better decision-making.
  8. Analysis and CRO: Continuous analysis and conversion rate optimization.
  9. Technical Consultancy and R&D: Ongoing technical advice and research for innovative solutions.

Results and Impact

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Boost in Online Traffic

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Improved Customer Retention

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Increased Revenue across SPA centers

Outcomes

Through our strategic partnership, Elevatione Time Stops achieved significant improvements across multiple areas:

  1. Enhanced Customer Acquisition Flows for SPA Centers:some text
    • Developed end-to-end booking flows.
    • Implemented lead generation strategies.
    • Introduced WhatsApp funnels for direct customer engagement.
  2. Integrated CRM System: Unified CRM integrated with other business software, enhancing operational efficiency.
  3. Optimized SPA Sales Operations: Automated workflows and detailed reporting boosted sales department efficiency.
  4. Comprehensive Marketing Insights:some text
    • Full visibility of marketing spend.
    • Detailed KPI reports supporting strategic decisions.
  5. Website Redesign: Modernized websites leading to improved user engagement.
  6. Increased Revenue: Average revenue increase of 28% across SPA centers.
  7. Cost Optimization: Significant reduction in tech infrastructure and third-party platform costs.
  8. Streamlined Customer Support: Unified support processes for both eCommerce and SPA operations.
  9. Live BI and Marketing Reports: Real-time data access for improved decision-making.

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